❓ Frequently Asked Questions
Q1: Are you a factory or a trading company?
We are a specialized factory with over 20 years of experience in the medical instrument field, maintaining high standards of manufacturing and digital video technology.
Q2: Do you provide OEM/ODM services?
Yes, we offer comprehensive OEM/ODM services including medical endoscopy Full HD camera systems, LED light sources, CO2 insufflators, and suction/irrigation pumps for ENT and Gynecology.
Q3: What is your quality control process?
We are ISO certified and strictly follow ISO procedures. Every medical instrument and endoscope undergoes 100% testing before delivery.
Q4: What certificates do you have for these instruments?
Our products are compliant with international standards and hold CE, RoHS, and ISO 13485 certifications.
Q5: What is the standard delivery time for orders?
Standard delivery typically takes 7-15 days after the order is confirmed. We strive to arrange delivery as quickly as possible upon payment confirmation.
Q6: What does your after-sales service include?
We provide a professional after-sales team and a dedicated hotline. Our standard warranty period for medical instruments is 2 years.